Real Store Reviews from Real Customers

Want to know what it’s really like to shop at DirectHomeMedical? We’ve been helping customers get the sleep and oxygen therapy products they need for over 20 years! Check out our latest reviews below--real feedback from people just like you, sharing thoughts on everything from delivery speed to customer service. We’re always listening and working every day to make your experience even better. Take care.

I love Direct Home Medical

The prices are good and they have oxygen products that I can't find anywhere else. Delivery is fast! It's a pleasure doing business with this company.

BettyCat

Easy Ordering Experience!!

Simple to find the product(s) you need. Easy ordering and fast delivery. Will continue to use them for my medical needs and those of my family.

Verified Shopper

Customer service

Representative was very pleasant and helpful. Talking with a live person is SO much better than going through numerous phone prompts. A real plus these days. English was very clear and easy to understand.

Verified Shopper

CPAP machine and face mask

The sales associate was very patient, answered all my questions and concerns about the product. Was very helpful and knowledgeable of the products. Thank you for all your help.

Verified Shopper

Direct Home Medical is awesome!

Always a good experience when I’m working with direct home medical on supplies. Their customer service is outstanding. They are very helpful and courteous in all the conversations I’ve ever had with them.

Verified Shopper

Great experience

I have an older model - travel Cpap. I needed new supplies and worried that I would not be able to find them. DHM - the sales staff was wonderful. She helped me select what I needed and offered a few helpful pieces of advice at no extra cost!

Verified Shopper

DirectHomeMedical el destino para un Sueño perfecto

Todo fue muy fácil contacto inicial hasta la compra y la Entrega.

Verified Shopper

Easy to use

Shopping for hard to find CPAP accessories just became easy! You have an abundance of items of top quality, and your prices are competitive. We will reorder from DHM.com in the future.

Verified Shopper

Awesome Support

I love this company. They answer the phone and all my questions then they find the very best price for me. They gave me free shipping and no tax. I love them I really do. I will never shop anywhere else for my oxygen needs.

safecracker-38889

A breath of fresh air

I needed oxygen hose with the cannula attached in particular sizes and direct medical had exactly what I needed. They shipped it quickly and it should be here Monday. I've had several orders in the past and have been pleased every single time.

Verified Shopper

Great.

It was easy. That's what everyone wants.

Verified Shopper

CPAP filters

The package arrived early and contents were as promised. They are much less than I paid at a local supply company, and were the same filter.

Verified Shopper

Kristin was great! Thank you

Great education and experience

Verified Shopper

Air Mini Filters

The website was easy to navigate with excellent products and prices.

Verified Shopper

Easy website, great prices

Thank you for your service

Verified Shopper

Easy to use and understand

The seller of my DME machine recommended and I am glad I followed the advice!

1larryfox

Excellent service.

Did not receive the item. The company returned my payment in an hour.

Verified Shopper

Exceptional Service and good prices

Prices of my products were the most competitive I found on-line, products were what I expected, and most importantly, the service was exceptional. I called Direct Home Medical and spoke with an associate who was knowledgeable about the products I was seeking and very helpful in putting together an order that met my needs. The associate really went the extra mile to help. My order was processed the same day, I received timely updates, and received it in a very timely manner. Highest recommendation.

Verified Shopper

3 Stars from Verified Shopper

I ordered a machine online and it was supposed to be delivered by the end of the week. I checked back the next few days, and it still had not been shipped. I contacted customer service and they and said that machine was out of stock. The machine was not listed as out of stock online, nor did I receive an email stating that it was unavailable. If I didn't contact customer service, I would still be waiting on my shipping info for a machine that would possibly come later than expected.

Verified Shopper

Amazing product and even better staff

Staff and the care team are the best. I had repeated clinical inaction, gross negligence, blind discharge, and 3 ER visits due to deteriorating conditions and the care team here is the only place helped me. I got the delivered earlier than expected and it’s deeply appreciated. Thank you so much

Verified Shopper

cpap machine

Their response to my order was very quick and helpful.

Verified Shopper

Product easy to find and order.

I was missing the clips from my old CPAP machine but DirectHome Medical had the answer. It was easy to find the product I needed and place the order. Order arrived in great shape and very quick. I was pleased with the results!

Verified Shopper

Transcend Travel Cpap

What an easy experience to purchase a travel Cpap for an upcoming trip to Ireland

Verified Shopper

My go-to place for Bipap accessories

They carry the brand and items I need and want.

Verified Shopper

Great quality and value for my money.

I needed my nebulizer supplies and chose Direct Medical to buy them online. It’s a quick easy way to order my supplies. It’s of great quality and value for me.

Verified Shopper

Nice!

On time and as advertised.

Verified Shopper

Timely

Fast, Timely and speedy Fulfilment.

Verified Shopper

End user

They shipped order on the same day !!

Verified Shopper

Process is fine...but

The shopping experience was fine but it took too long for my product to ship, I ordered my supplies 2 days before I ordered some other supplies from another vendor l, those showed up three days ago while I'm still waiting on yours.

Verified Shopper

Hi

Everything was so easy and fast shipping.

Verified Shopper

Wonderful

I get all my products at your 0nline store and the prices are reasonable

Verified Shopper

Excellent Service

Ease of shopping, fair prices, free shipping.

Verified Shopper

Item came quickly-good price

I like ordering directly from a company and not having to go through amazon.

Verified Shopper

Great experience

Easy to shop, use my FSA card, and shipping was quick. Price on my purchase was the lowest I've found and you just can't beat that. Will be a repeat customer!

Verified Shopper

Direct Home Medical The Best

Always a satisfied customer with amazing service and reasonable prices for senior citizens.

Verified Shopper

Quick shipping

Packaging and shipping are great from Direct Home Medical. Trying a new cpap mask is always a new learning experience. Going ok so far.

Verified Shopper

Great Customer Service

I have found DHM to be a very reliable medical supply store for my husbands Pap needs. From filters, masks,headgear and other items. Most recently a new bipap machine and we were not disappointed at all. Great Customer service. Highly recommend.

Verified Shopper

Excellent prices!

All the items sre good quality and arrived ahead of schedule! Thanks, I appreciate it!

Verified Shopper

Great service and fast shipping!

First time ordering. No issues at all and fast shipping.

Verified Shopper

travel cpap

Easy to order the cpap and the Rx instructions were clear and easy to follow

Verified Shopper

Great Experience

Great Selection and easy to use website. I have brought multi-times and have been very satisfied the whole process.

Verified Shopper

So Clean filters.

Very efficient, and the free shipping was great!

Verified Shopper

Split shipment

I ordered a head strap and mask insert. Good communication would of been informing me that the head strap wasn't available at order timing instead of opening box to find head strap was delayed in email I received today.

Verified Shopper

Fast and easy

Knew what I wanted from past experience. Easy to select, provide shipping address and payment. Should hear from them for a refill in about 6 months. Thanks all.

Verified Shopper

Awesome

So easy and the associate very helpful. Will place a order with them again.

Verified Shopper

quick, easy... now don't harass me with spam and we'll be friends

got a great price - beat every cpap site I visited ... may order another one this weekend

Verified Shopper

Darlene

I am a new customer. The customer service representative who helped me, Darlene, was wonderful. Darlene helped me upload my prescription into the website and check to make sure that she had received it. She also guided me as to what kind of product and accessories I needed. I very much enjoyed working with Darlene, she was great!

Verified Shopper

Arrived undamaged.

Package was undamaged. Material was packed correctly inside. Hope this product works.

Verified Shopper

Good

Everything was as advertised

Verified Shopper

Always on time!

My Home Medical order is always on time. That’s one less thing I have to monitor, call about status of order, & do without. What a relief to find a reliable company! Thank you!

Verified Shopper

3 Stars from Verified Shopper

I found the changes to your web site made it very difficult to use! charging for shopping was an unpleasant surprise, so I had to rethink my order! Also The points I have saved did not come up until after I had finished my orders it was to late to use them (the order amount is almost unreadable) also I found it hard to find things!

Verified Shopper

Super soft cannula

The product is as described. Super soft and flexible-large face plate that extends beyond the edges of the nose. Measurements and specifications were right on and very helpful to have in the description. My mother loves these! Shipment was speedy.

Verified Shopper

Top Notch

Every time I wanted or purchased anything from DirectHomeMedical I get just what I want, can't beat that, it's my go-to store.

Verified Shopper

EXCELLENT!

I was informed of all steps being taken to fulfill my order and it was VERY timely! thanks!

Verified Shopper

great customer service

very friendly, helpful, knowledgeable

Verified Shopper

Order and delivery

Perfect order and delivery

Verified Shopper

Chin strap

Easy order, good product, delivered early! What’s not to like!

Verified Shopper

Easy, fast

Easy to navigate site. Fast service

Verified Shopper

Exactly what I ordered.

Got what I needed quickly. Great customer service!

Verified Shopper

Efficient and Responsive

I was in an urgent situation due to a lost UPS shipment of my prior device to Hawaii. The ordering on the site was quick and very efficient. The follow-up to get my prescription occurred within hours and shipment was the same day. My only recommendation would be to allow for the prescription to attached directly to the order email. But this had no impact on timelyness of the shipment. As we would say in Hawaii, ‘Mahalo!’

Verified Shopper

Excellent

From the moment my call was answered till my order was delivered and after I knew I had contacted the right company to handle my needs. Thank You...

Verified Shopper

Quick and Reliable

I appreciate how easy it is to order from the site. Delivery is quick and the company is reliable. I have never had issues with my orders.

Verified Shopper

Excellent Service

Ordered a new face mask for my cpap machine and it was delivered quickly and in excellent condition.

Verified Shopper

Ease of Shopping

It's always easy to find what I want and purchase it.

Verified Shopper

Nasal cannula

Fast delivery, good price, excellent product

Verified Shopper

Great place to do business with.

Great price, fast shipping, product is as described, installation instructions are easy to follow. I will buy here again.

Verified Shopper

Easy

Very easy to find what you are looking for. I always get my exact order.

Verified Shopper

Breathing

I needed cannula for my concentration. Thanks to this place it was simply easy. Im greatful for finding them. Thank you!

Verified Shopper

Great inventory

After five years, I’m using my CPAP machine with a clumsy rube Goldberg arrangement to attach Oxygen, I discovered there’s a heated line with a built-in oxygen connector that eliminates all the rube, Goldberg adapters, and tubing that have been a source of constant aggravation. Direct home had the item in stock and it shipped today.

Verified Shopper

Excellence!

Very well designed website with a smooth shopping experience. Easy checkout. Would definitely shop there again!

Verified Shopper

Best Source for All Your O2 Needs

Excellent product selection for all your O2 needs. Very competitive prices. Excellent website for ordering, including subscription orders. Very helpful and responsive staff when you need them. I have been using DHM for years.

JSATX

Swimmingly!

Very satisfied with everything, ordering, saved some money and quick delivery!

Verified Shopper

Excellent service and friendly staff

Everything went great with ordering what I needed, thanks

Verified Shopper

Excellent Service

My order arrived quickly which is what I needed

Verified Shopper

Beautiful! No more distilled water in giant plastic jugs!

Got this to go with my new AirSense 11. It really looks nice. I love not having to buy the giant plastic jugs of distilled water, too. I have kept the water chamber in case I feel a need for it.

Verified Shopper

5 Stars from Verified Shopper

Hope To Receive My Order Soon! Thanks!

Verified Shopper

Kind and helpful

I was treated with respect and kindness. All of my questions were answered right away. So appreciated. Only regret was I ended paying more than I was first quoted.

Verified Shopper

Almost perfect!

The whole medical site is easy to navigate, payment is easy to complete and their shipping is super efficient. I wish all the sites that I use. We’re set up like this one. They are almost perfect because no one is perfect.

Verified Shopper

Fast and Accurate

never used u guys before and im very pleased order was correct and fast

Verified Shopper

Will order again

I ordered nebulizer supplies. They took about 5 days to ship to me but everything looks good. They work on my machine and I will order from them again.

Verified Shopper

No issues, great customer service

First time going through them, all my interactions were friendly and professional. Some of the supplies I needed required an Rx from my Doctor, they contacted them on my behalf and got the needed information.

Verified Shopper

Satisfied

Very happy with the arrival time of items. Stores in my area do not seem to know what I am talking about so was glad to find the items listed with Direct Home Medical on the computer. From now on I will be buying all my needs from Direct Home. Have told other members of my family of the great service and promptness. Thanks DHM.

Verified Shopper

Good

Quick and just what I need.

Verified Shopper

Great experience!

Fast service. Easy to order. Chat people answered every question plus some. We have ordered from Direct before and will in the future as always.

Verified Shopper

Medical supply

Ordered online, received correct item, fast shipping. Item came in excellent condition.

Verified Shopper

Great Company

Wonderful customer service. Quality products!

Verified Shopper

Easy

I was able to find what I needed easily. The checkout process was also clear and easy

jj054

smooth

Every time I deal with DHM, is a pleasant experience. I really enjoy working with DHM!!

Verified Shopper

Cpap supplies

They were good to deal with. Good prices and easy to order. Received my order fairly fast. Definitely would order from them again.

Verified Shopper

Resmed CPAP Equipment

Easy to order and 25% off the listed price. My order was shipped the next day. All good stuff! Thank You!

Baldajr

Shipping is pricey

Love your products and the website but found the shipping quite high..

Verified Shopper

Has My CPAP Supplies

I have a ResMed Airsense 10. I am thankful to be able to find the supplies for it and get them ordered easily.

Verified Shopper

I am not impressed .

You never have the So clean water chamber lid. I have to shop for two different parts to get what I need.

Verified Shopper

Quick and easy

I appreciate the quick and easy process and fast delivery.

Verified Shopper

They had what I needed

They had what I needed. And they mailed it in a couple of days.

Fastidious1

Good as expected

Knowledgeable, professional. Haven't received product yet.

Verified Shopper